The global cloud PBX and unified communications (UC) market will reach $12 billion in 2018, with 62.6 million seats in service.
So says Infonetics Research in its new “Business Cloud VoIP and UC Services” market size and forecasts report.
“While sales of premises-based PBX systems have been stagnant to declining over the past few years, the market for cloud services continues to expand with businesses worldwide seeking out hosted alternatives,” said Diane Myers, principal analyst for VoIP, UC and IMS at Infonetics Research. “Hosted services seats grew more than 20 percent worldwide in 2013.”
The report says revenue for hosted PBX and UC is on track to grow 13 percent this year. It might be even bigger if there weren’t challenges for business considering hosted solutions, such as the wide variety of options available and inconsistent billing structures across the industry.
Hosted VoIP services are seeing broad adoption among all sizes of businesses, Infonetics says. Interest among large enterprises in particular is escalating.
The report further says that the competitive landscape for business services is highly fragmented, with an increasing number of PBX and unified communications vendors, enterprise agents, system integrators and resellers expanding into the market, along with traditional service providers.
Vendors are pitching hosted PBX and UC services alongside SIP trunking as more multi-site businesses need hybrid solutions.
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