Dell has updated its popular Boomi AtomShere Platform with new capabilities designed to simplify managing and monitoring the integration Platform-as-a-Service (iPaaS) technology.
The platform, which has experienced a 13X usage growth since last year, has been given a new SOA dashboard, native message queuing, and JSON and XML conversion capabilities, among other things. The new capabilities leverage the more than 16 million error messages and other usage data points that Dell collects annually, and can now put to use on behalf of customers.
“It’s part of the maturing curve of the cloud to be able to put customer use to work on behalf of partners and customers alike,” said Michael Morton, CTO of Dell Boomi.
This week the company unveiled two new AtomSphere capabilities that showcase exactly what he means. The new Boomi Resolve capability allows customers to access information about common errors through a tab on the Boomi AtomSphere interface. Boomi Resolve automatically lists possible solutions in order of relevancy provides a suggested resolution to most. As of this month, according to the company, 16.7 million total error messages had been captured and catalogued.
In addition to Boomi Resolve, Dell is also putting a new patent to use to help partners and customers alike. The patent covers something known as “Predictive Assistance,” which integrates customer-usage metrics with Dell Boomi’s customer relationship management (CRM) system. According to Dell, the “Dell Boomi Client Services team proactively reaches out to customers whose usage metrics indicate that an engagement can increase their success and optimize their use of the Boomi integration platform.”
It’s pretty slick and useful, says Morton. But of all the capabilities that the company has unveiled this week, he believes the native message queuing will help customers most. He says it spares customers the expense and complexity of purchasing, implementing and supporting a standalone messaging solution.