Aspect Software and LiveVox have partnered to deploy, market and sell a comprehensive portfolio of cloud-based services and solutions.
The strategic alliance will enable LiveVox to expand its product set to include Aspect’s WFO and multimodal self-service/IVR suite, bringing significant new cloud capabilities to its BPO customers in North America, the company said. Aspect will become the exclusive distribution arm for LiveVox’s cloud solutions outside of North America.
“We are very excited to partner with LiveVox, who brings an industry-proven and highly scalable cloud-based contact center portfolio that addresses key operational and compliance requirements for BPOs. The synergies and market prospects for LiveVox and Aspect create a very compelling opportunity to accelerate each of our respective businesses through the creation of a comprehensive global cloud competency,” Aspect CEO Stew Bloom said. “We look forward to working closely with LiveVox to deliver a robust portfolio of leading solutions to new and existing customers around the world.”
Aspect and LiveVox will implement a joint go-to-market arrangement that will leverage Aspect’s global reach and resources while identifying immediate cross-selling opportunities. Under the terms of the partnership, Aspect will integrate its existing cloud-based solutions with the LiveVox platform in the Aspect global data center and telco infrastructure to ensure economies of scale are maximized.