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Star2Star Communications has announced two new products: StarContact, a productivity application that integrates Star2Star Communications Systems with CRM systems, and StarGuard Secure Voice, a high-security voice encryption option for Star2Star Communications systems.
StarContact provides tools to help manage all aspects of customer interaction. It provides customized screen pops on incoming calls to reduce call-handling time and improve efficiency. Users gain a full, 360-degree view of the customer’s past interactions with the company.
StarGuard Secure Voice is an optional service than can be added to any Star2Star cloud communications system. It encrypts VoIP data at the telephone itself, making it virtually impossible to intercept. Even sophisticated “man in the middle” attacks are ineffective against StarGuard, the company said.
“Most people incorrectly assume that VoIP conversations are more difficult to intercept than a traditional telephone connection,” Star2Star CTO Kristian Kielhofner said. “The truth is that almost anyone can intercept and record VoIP calls with very little technical knowledge or effort.”