8×8 Gets Virtual Contact Center Patent

Cloud UC&C provider 8×8 has been awarded a new patent.

The new patent relates to a "networked contact center" that includes multiple platforms to host multiple tenants. Examples would include receiving a message associated with one of the tenants and identifying one or more of the platforms associated with the message. The invention also enables the networked contact center platform to access a data location that is both associated with the tenant and shared by two or more multiple tenants, 8×8 said.

8×8 has been awarded 92 U.S. patents since it formed in 1987. They cover a variety of voice and video communications, signaling, processing and storage technologies.

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