to see which channel people were on the move in October and November.**
Systems integrator Carousel Industries has named Terence Fogarty as its new contact-center solution consultant for strategic accounts.
Fogarty, who has 20 years of experience in contact-center applications, will focus on helping Carousel’s largest customers improve their customer-service delivery processes and performance. This includes development of strategies and execution, business discovery/solution development, return on investment analysis, and evolution plans.
Fogarty most recently worked at Avaya, where he focused on helping that company’s largest contact-center clients develop and implement customer-service strategies and solutions.
We are excited to have Terence join the Carousel team and look forward to our continued growth in the contact-center space,” said Dan Whalen, vice president of engineering, Carousel Industries. Terences experience with helping clients forge solid, customer experience strategies that fit their unique business model is simply a huge win for us and our customers. Terence is well versed in how enabling solutions like social media, multichannel, analytics, mobility, cloud and self-service can all propel higher service levels, customer loyalty and revenues while protecting and enhancing your brand.”
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