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Avaya has released the latest version of its IP Office platform, just one of a flurry of announcements as the company has declared itself “a revitalized, innovative software provider bringing in more than 70 percent of revenue from software and services alone.”
That’s compared to six years ago, when Avaya cratered “on the brink of irrelevance” due to its legacy hardware focus, according to an Oct. 15 press release. The company aims to continue its transformation from hardware to software, starting with the debut of IP Office 9.0, its collaboration platform for the midmarket.
Avaya also is playing up the release of a development product for the higher-end Aura brand, along with a new messaging service for contact centers and small businesses.
First, though, IP Office 9.0 accommodates 2,000 users, compared to 8.1’s 1,000-user threshold. It also features virtualized software running VMware vSphere 4.x or 5.x software. That means IP Office software now can run inside a virtual machine, on a dedicated server, an appliance, or via a combination of those methods. IP Office 9.0 further can support multiple branch-office deployment options, Avaya said.
Next, there’s a development platform called Avaya Aura Collaboration Environment. It’s an API for developers, many of whom are channel partners, to write applications. The key is, those developers don’t have to understand UC or contact centers. Rather, Collaboration Environment runs as a “snap-in” model for fast development and repeatability, uses common methods for voice, video, email and SMS, and is virtualized.
Finally, Avaya released Avaya Messaging Service (AMS) to extend SMS messages to and from mobile and desktop devices, enabling one-number communications via text messaging. The messages flow through a corporate network, so they remain secure, Avaya said.