UC provider SimpleSignal has expanded its integration with gUnify.
Earlier this year, SimpleSignal teamed with gUnify to connect Google Apps users to their SimpleSignal service. The integration also worked with cloud platforms including Salesforce, Zoho, Apptivo and Clio, deployable via the Google Apps domain control panel.
Now, features including conferencing, call reporting, dialing/answering and more, are available directly from the Chrome browser Gmail window, SimpleSignal said on Monday.
That means, for example, that users may Web-dial any phone number from within Gmail, instead of launching a separate application. Screen pops also notify users about incoming calls because gUnify integrates with the Google Apps contacts directory. Users also may track activity history and create searchable notes associated with that history, as well as tag billable hours. Google Apps also now fully syncs with SimpleSignal’s IM platform.