UCaaS Gains Steam With 8×8 Leading the Way

Unified Communications-as-a-Service is picking up speed.

UCaaS gives organizations the features and capabilities of on-site UC, but through an opex, rather than capex, model.

As a result, between the first quarter of 2010 and the first quarter of 2013, UCaaS subscribers nearly tripled, reaching 1.6 million, according to new data from TeleGeography partner Synergy Research Group. That means UCaaS now accounts for 24 percent of total cloud UC users, up from 21 percent three years ago, the firm said.

When it comes to providers, four lead the pack worldwide and in North America, Synergy found. Analysts called 8×8 Inc. the segment’s “clear leader,” with 19 percent of subscribers, with RingCentral, Vocalocity and ShoreTel following at 10 percent, 9 percent and 8 percent, respectively. 8×8, RingCentral and Vocalocity all specialize in public UCaaS, while ShoreTel does private UCaaS implementations.

Synergy said it expects UCaaS adoption to accelerate as the technology gives small businesses a cost-effective alternative to premises-based UC.

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