Boston-based Continuum, whose platform lets MSPs backup, monitor, troubleshoot and maintain IT environments, has moved its NOC to a bigger facility in Mumbai, India.
The company also has added technicians, more certifications, and a high-performance infrastructure that accommodates more complex IT tasks and reduces labor costs for MSP partners. Continuum also said it has improved workflows, and increased Internet capacity, security and other systems.
"Our model enables partners to double their business without adding staff by leveraging the built-in efficiencies of our integrated software and services delivery platform," said Michael George, CEO of Continuum, in a press release. "This enables them to grow revenue while decreasing overall costs required to deliver managed services.”
Continuum’s technicians are certified in areas including virtualization, mobility and cloud. And relying on Continuum’s experts means Continuum partners don’t have to hire their own.
Our NOC handled more than 10 million tickets last year and for our partners that took advantage of our full NOC services we closed up to 90 percent of the tickets they would have otherwise had to resolve on their own,” said Rob Autor, senior vice president of global service delivery.