to see which channel people were on the move in April and May.**
Solutions provider Aspect Software today announced the appointment of Tom Shepherd to the newly created position of vice president, worldwide channel and alliance sales. Shepherd will be responsible for leading the continued expansion of Aspects global channel presence including program development and evolution as well as the channel partner recruitment.
Aspect is now on the leading edge of providing customer experience solutions to address the elevated and shifting expectations of todays consumers,” said Bryan Sheppeck, senior vice president worldwide sales for Aspect. Growing our global channel ecosystem is a vital component to our solution delivery and Tom will be instrumental in leading the assessment and development of our existing partner network, and the business that flows through it, in order to create a solid and thriving foundation for growth.”
Shepherd brings more than 10 years of global sales leadership experience to the position, with a background in contact center, business process outsourcing and channel strategy. Most recently, he served as group vice president with Oracle, responsible for leading a team within the company’s customer experience and cloud services organization for midmarket and indirect sales. Prior to that he led the RightNow Technologies global indirect sales effort and held sales leadership positions with Convergys and Avaya in North America and in Europe.
From the increased investment in R&D to the expansion of the portfolio, Aspects transformation has been remarkable,” Shepherd said. The company has been an early market leader in providing omni-channel customer experience solutions reflecting its deep understanding of the changing consumer landscape. In addition, the new back office optimization solutions create great revenue potential for partners. By increasing the skills and competencies of our partners and crafting new strategic alliances, Aspects channel partner network will be a driving force to deliver even more robust capabilities to the market, and increasing value to the enterprise.”