Mitel Tackles Microsoft Lync Complexities With MiVoice

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Mitel, which just announced a new naming architecture for its portfolio, has added two new products MiVoice for Lync and MiCollab to that roster.

The first, MiVoice for Lync, aims to ease the problems that users face when trying to integrate voice with their Microsoft Lync deployments. Typically, businesses must source different pieces, such as gateways, applications and phones, from different vendors to get voice to work with Lync. As a result, there’s no common management infrastructure. Lync also was designed for deskbound workers, Mitel said, making mobility difficult.

On Tuesday, Mitel said MiVoice for Lync addresses those problems. MiVoice for Lync uses Mitel phones, which are built on an open architecture. That way, mobile workers such as warehouse personnel or people in the field can use Lync just as easily as their counterparts who work at their desks. MiVoice runs on public, private or hybrid clouds, or in an on-premise setup. In addition, MiVoice features one framework for managing the Lync deployment, so customers no longer have to deal with vendor sprawl, said Wendy Moore-Bayley, director of solutions marketing.

Organizations could replace their entire voice platform with MiVoice for Lync or just install it in new offices.

Meanwhile, Mitel on Tuesday also introduced MiCollab for real-time communication from any device or location via voice, instant messaging, presence, or audio, video and web conferencing. MiCollab integrates with Google’s cloud service and Google Apps, including the calendar, email, instant messaging, presence and contact management features. For example, a user’s presence status will auto-update based on scheduling in Google Calendar.

MiCollab contains a free app for all voice users. Previously, someone had to be a full UC user before having access to the UC client, Moore-Bayley said, but Mitel has developed an app that provides corporate directory access, contact management and click-to-call capabilities. IM, presence and collaboration come as upgrades.

Finally, MiCollab packaged with voice is delivered as one virtual appliance, which saves space and speeds up deployment times, Mitel said. VARs can bundle it on a server with other apps such as email or CRM, Moore-Bayley said.

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