Windstream is collaborating with Avaya to expand its managed unified communications (UC) service offerings to include Avaya’s Aura suite of communication solutions in a fully managed, cloud-based solution.
This will give businesses access to features and functionality from advanced UC, mobile and desktop collaboration, to messaging and other applications available in a scalable, subscription-based service, Windstream said.
This collaborative effort is designed to provide customers access to company-wide, people-centric collaboration and support of fully unified communications and contact-center solutions in a simple, flexible product offering, suited to meet the needs of small to midsize businesses. By bundling a service such as this, customers will be able to more easily implement UC and include services such as analog or VoIP lines, unified messaging, desktop video, and a variety of other mobility solutions.
"As more companies turn to cloud-based delivery for unified communications, Avaya’s Collaborative Cloud is a solid foundation that can enable Windstream to offer an innovative experience with significant benefits to their customers," said Joe Manuele, vice president, global service provider-system integrator alliances and cloud GTM, for Avaya.
As with many of Windstream’s managed services offerings, this collaborative product will provide customers with 24×7 remote and onsite monitoring and support all of which operate within its nationwide network of enterprise-class data centers.
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