EarthLink TechCare Help Desk Earns SSAE 16 SOC Certification

EarthLink Inc. announced Wednesday that it completed the SSAE 16 SOC 2 certification for its TechCare outsourced help desk service.

Launched in June 2012, EarthLink TechCare is a fully managed, customizable end-user help desk solution.  

SSAE 16 compliance means that EarthLink now can provide services to companies that have complex compliance and security requirements, such as those in retail, health care and financial sectors, explained Michael D. Toplisek, EarthLink’s executive vice president of sales and marketing.

The SSAE 16 audit and certification process validates EarthLink’s technology, business and physical security processes and ensures they meet or exceed standards established by the nationally recognized Auditing Standards Board (ASB) of the American Institute of Certified Public Accountants (AICPA). The report includes a detailed description, management assertion and independent review of systems, processes and procedures supporting TechCare.

EarthLink hosts its IT services in its geographically diverse SSAE 16 compliant data centers located throughout the country and linked to EarthLink’s nationwide IP network.

EarthLink TechCare offers businesses a menu of options, including support of any end-user device, VIP support levels, online reporting tools, trouble- ticketing system, 24/7 or 9/5 options, client satisfaction reports and ITIL best practices.

In addition, EarthLink documents the business IT environment (networks, devices, printers, partners, applications, peripherals, VIPs), helps define escalation thresholds and processes for third-party vendors, and ensures a handoff for end-users.

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