New research from CompTIA shows that businesses wanting to maximize the economic and productivity benefits made possible by mobile technologies must look beyond which devices are used and re-examine business processes and workforce needs.
Rather than focus on the device level, companies will need to assess the specific needs of their workforce and match the device,” said Seth Robinson, director, technology analysis, CompTIA.
Robinson also said that for maximum benefits, workflow changes will need to be considered prior to evaluating workforce needs. Companies will have to weigh the cost of operational disruption and change management against the potential advantages.
However, according to CompTIA’s “Second Annual Trends in Enterprise Mobility” study, most companies don’t take the steps that Robinson has outlined.
The majority of companies in the CompTIA study allow their employees to bring their own mobile devices to work, while 58 percent of the companies have a mix of what it calls “corporate-liable” and “individual-liable” devices. Most companies provide some device to employees in order to standardize and consolidate IT support and because it is more cost-effective to provide devices instead of a stipend.
This reasoning is contrary to the school of thought suggesting that BYOD can be a cost-savings move,” Robinson noted. Best practices will emerge that may change the cost dynamics, but BYOD may be similar to cloud computing in that companies may find other compelling reasons beyond cost savings to pursue the strategy.”
The CompTIA study is based on an online survey of 502 IT and business executives in the U.S., conducted in February. The full report is available at no cost to CompTIA members.