Avaya Adds Capabilities to Collaborative Cloud

Avaya has expanded the features within its Collaborative Cloud platform, the company’s formal strategy for delivering communications and collaboration services via public, private and hybrid cloud models.

Collaborative Cloud already comes with AvayaLive Connect, a unified communications system for small businesses, AvayaLive Engage, a video collaboration platform, and "Collaboration Pods," components made up of Avaya, EMC and VMware products, to help Avaya’s Collaborative Cloud platforms deploy faster.

Now, channel partners offering cloud services also may take advantage of a new payment method. Avaya is offering opex pricing that requires resellers to pay only for what customers have used. And the new Control Manager tool lets partners oversee monthly consumption.

Next, there’s a cloud enablement platform for video that lets partners deliver interoperable collaboration with other vendors’ brands. Finally, there also is a standardized private cloud, Communications Outsourcing Solutions (COS) Express, that Avaya, or a provider or a partner may host for end users. This can be Avaya- or co-branded. The first edition of COS Express focuses on contact center deployments for businesses with up to 500 concurrent agents.

For channel partners, Collaborative Cloud offers a way to earn more business sales, because they can not only sell cloud services, but build them and develop new applications. The new additions target enterprises worldwide.

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