Broadvox Unveils New Technology for Managed Hosted Voice

Broadvox is introducing Voice Control Technology (VCT), which it says addresses key issues such as call quality, business continuity and the cost of buying a dedicated broadband circuit for small and medium-size businesses switching to a hosted voice solution.

Broadvox says with VCT installed with every managed hosted voice installation, the company can provide voice control and support regardless of the broadband choice saving customers the expense and hassle of switching their existing broadband provider.

By installing dedicated voice-quality monitoring equipment with every installation, the Dallas-based company says it is able to measure call quality over any broadband circuit, which avoids the purchase requirement of a dedicated T1 or other broadband connections. Broadvox also provides customers with a managed switch and QoS router to make sure all PCs and phones are properly prioritizing voice traffic. And an Uninterruptible Power Supply (UPS) is installed in front of a customers data network to provide continuity of service in the event of a power outage.

Broadvox has made switching to a business-class Hosted Voice service more affordable and easier for end-users and the IT professionals who support them. VCT allows us to deliver to our customers the flexibility of broadband-choice without sacrificing voice quality,” said Arnaud Gautier, executive VP of product and customer experience.

Broadvox also provides a 30-day customer satisfaction guarantee, a 15-day installation guarantee for its Hosted Voice service, and a 99.999 percent uptime and 4 Hour MTTR (Mean Time to Repair) Service Level Agreement. For a limited time, the company is also offering a Switch to Voice promotion for companies with a minimum of 10 employees. This incentive to switch includes free IP Phones, free Voice Control Technology, and free activation and on-site professional installation.

Broadvox says it developed this technology bundle and bring-your-own-broadband option specifically to meet the needs of its customers and partner community.

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