Jenne Adds Training, Support for Avaya Video Portfolio

Jenne is now offering partners comprehensive training on the Avaya video portfolio, starting with a course on the Avaya Scopia solution next month.

Jenne, which is now an Avaya Connect Value Add Distributor, says it also has completed the stringent requirements of the Authorized Avaya Learning Partner (AALP), with access to Avaya Learning training and materials.

Besides being an authorized distributor for Scopia product line, Jenne also offers comprehensive support services on the entire Scopia portfolio, including pre-and post-sales support, configuration services, installation and implementation services as well as full contract renewal management services.

Jenne University will offer “Avaya Scopia Solution for Video Communications” at its training facility in Avon, Ohio. The class will take place quarterly, with the first session scheduled for Jan. 21-25, 2013. Avayas Scopia product portfolio provides visual communications solutions that allow advanced voice, data and video conferencing. Next month’s course is designed for systems engineers and IT managers and gives an overview on features, operations and benefits of the Scopia solution.

After going through the course, participants should be able to identify Scopia endpoint functionality and capabilities; match Scopia components to various deployment scenarios; install and configure Scopia endpoint components; create and manage a conference; install and configure the MCU, Scopia desktop, and Scopia Management Suite; and troubleshoot the Scopia solution with component logs and network traces covering call failures, endpoint to MCU calls, point to point calls, PathFinder issues and video/audio issues.

“Avayas Scopia videoconferencing solutions present an enormous opportunity for resellers serving all sizes of markets, and by offering these innovative products in combination with top-notch training through Jenne University, we are helping Avaya Connect partners take advantage of a business opportunity and to be more competitive,” said Jim Karaffa, director of training and technical services, Jenne. “As an Avaya Authorized Learning Partner, we have worked very closely with Avaya to implement what we consider to be the best certified training and support capabilities available in distribution for the Scopia solution, being able to fully certify our students here at Jenne University via the PearsonVue testing process adds a distinct advantage to our offering.”

Radvision, an Avaya Company, has developed videoconferencing technology and solutions for the past 20 years. Jenne began distributing the entire Scopia portfolio last September, helping Avaya Connect partners increase their ability to deliver solutions to a broad range of end-users in the SMB, mid-tier and enterprise markets.

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