Cisco Takes PBX/KTS Win for 5th Straight Quarter

Unified communications applications were the lone bright spot in the enterprise telephony market in the third quarter.

That’s one finding in Infonetics Research‘s newly released vendor market share standings and forecasts in the firm’s 3Q12 Enterprise Unified Communications, VoIP and TDM Equipment report.

“This has been a tough year for the enterprise telephony market,” said Diane Myers, principal analyst for VoIP, UC, and IMS at Infonetics Research. “Quarterly year-over-year declines continue as businesses push out spending where existing telephony solutions still get the job done. That said, unified communication (UC) applications have been a real sweet spot. The demand for tools that aid employee productivity and flexibility is fueling growth in this segment, and Microsoft’s Lync has been the primary beneficiary, enjoying over 40 percent sequential growth in the third quarter.”

Infonetics says the global enterprise PBX market (TDM, hybrid and pure IP PBXs) was up 2.8 percent from the previous quarter, but down 5.6 percent from the year-ago quarter due to a soft economy in the EMEA (Europe, Middle East and Africa) region.

Revenue, Infonetics notes, is declining at a faster rate than shipments: For the first time, the average revenue per PBX line slipped below $200.

Cisco remains the PBX/KTS revenue market share leader for the fifth quarter in a row, the research firm said.

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