It’s been a long week for crews trying to restore phone and Internet service to parts of the Mid-Atlantic and Northeast, but the major carriers say they are making serious progress.
AT&T said on Sunday that its response teams are having success restoring both wireless and wireline services in the impacted areas; ninety-seven percent of the carrier’s cell sites are up and running, for example. That includes 90 percent of cell sites across New York City, up from 80 percent on Thursday. Restoration of power and other infrastructure issues is helping.
The company is bringing more resources into New York and New Jersey as they restore service to normal or near-normal operational levels in other areas, AT&T said.
T-Mobile issued similar good news on Sunday, saying its service is 95 percent operational across the entire Northeast. That number also applies to all five New York City boroughs.
In New Jersey, most remaining issues are related to power, the company said. It continues to dispatch generators to cell sites where crews can gain access amid the devastation. Some areas are experiencing telco connection issues and T-Mobile is working to solve those issues and bring the sites back up as quickly as possible.
The network sharing agreement between T-Mobile and AT&T for parts of New York and New Jersey is still in effect and providing increased coverage for customers of both companies.
Verizon announced on Sunday that another critical company facility in lower Manhattan now is back in operation on backup power, after unprecedented flooding in the area. The company has restored backup power to five of these key facilities, which provide phone, Internet and TV services for consumers and small businesses in the area, as well as sophisticated data communications for financial services, other enterprises and government agencies.
Crews continue to work round-the-clock in the hardest-hit New Jersey and New York region to restore services.