Ninety percent of technology spending will be outside of the IT budget by the end of the decade, according to Gartner Inc. analysts, speaking at the opening keynote for Gartner Symposium/ITxpo. In contrast, only 20 percent of technology spend was outside of IT as recently as 2000.
The research firm said this change is being driven primarily by the digitization of companies revenue and their services. Organizations are digitizing segments of business, such as moving marketing spend from analog to digital, or digitizing the research and development budget. Second, organizations are digitizing how they service their clients, in order to drive higher client retention. Third, they are turning digitization into new revenue streams. Gartner analysts said this is resulting in every budget becoming an IT budget.
To address these changes, Gartner predicts organizations will create the role of a “chief digital officer” as part of the business unit leadership, which will become a new seat at the executive table. Gartner predicts that by 2015, 25 percent of organizations will have a chief digital officer.
The Chief Digital Officer will prove to be the most exciting strategic role in the decade ahead, and IT leaders have the opportunity to be the leaders who will define it,” said David Willis, vice president and distinguished analyst at Gartner. The Chief Digital Officer plays in the place where the enterprise meets the customer, where the revenue is generated and the mission accomplished. Theyre in charge of the digital business strategy. Thats a long way from running back-office IT, and its full of opportunity.”
This transformation is the result of the what Gartner calls a “Nexus of Forces,” or more plainly, the convergence and mutual reinforcement of social, mobile, cloud and information patterns that drive new business scenarios.
Willis said the forces of cloud, social, mobile and information are reconfiguring how people work and live. Its a world in which business and personal lives are intertwined. A world with fewer commands and control restrictions that stifle productivity and innovation.
Its an environment where information technology does not define the rules. Instead it is a key ingredient in achieving personal and enterprise productivity and innovation. Where technology is so natural and pervasive that we dont even need to hold it in our hands. Its just a part of our lives,” Willis said.
However, there is serious work that needs to be done. IT leaders need to make sure they have policies and procedures in place to respond to the new threats driven by this convergence. They must counter cyberattacks, and anticipate new attacks from new sources at a high scale. They will need to respond to reputation” warfare and defend against social media mercenaries.” They will also invest in new technologies that support employee-owned devices such as mobile device management, containerization and virtualization.
Security investments are going to dramatically increase,” Willis said. An already large security market is about to get much bigger, growing by 56 percent from current levels in five years time, while cloud security will almost triple.”
Willis said some companies are already doubling or tripling their security budgets, for example in the health care industry.
Gartner analysts said a key reason for this is regulatory compliance. IT leaders need to anticipate and plan for the coming wave of government interventions and regulations. As information technology becomes pervasive in all operations, regulations from the analog world will come to the digital world.
CEOs want their CIOs to make their impact felt where the enterprise meets the outside world. They want the CIO to unleash the forces that will differentiate their business. They dont want the CIO spending all of their time automating the back office.
The value CEOs seek is in digitizing the interface between your enterprise and its customer or citizen, creating whole new business opportunities in the process,” Willis said. The Nexus holds the promise of: new revenue streams; new missions; and new possibilities.”
Gartner analysts said this is the age of the engagement economy, and it is key for IT leaders to engage their employees. Mass collaboration is already becoming critical, they said, noting that “gamification” also holds a lot of promise for the future. When asked to innovate, engage, or solve a problem, Gartner recommends turning the challenge into a game.
However, looking beyond internal processes, IT leaders need a laser focus on their customers.
If you cannot explain how every project in your discretionary budget affects the end-customer or citizen, dont do it,” Willis said. CIOs in every industry recognize that focusing on the customer is the major driver of innovation. The likelihood that a customer will recommend your brand to a friend or colleague matters.”