Avaya on Tuesday released a crisis-management platform that accommodates organizations’ BYOD environments.
The platform combines the latest version of Avaya Notification Solution, which provides real-time notification, response and collaboration, with Avaya Aura Conferencing 7.0, Radvision Scopia videoconferencing or Avaya Meeting Exchange. That way, organizations dealing with a crisis can pull together the necessary people, even if they’re spread out across the country or in remote locations.
Avaya integrated its notification and conferencing systems to support a range of functions. For example, messages can be sent simultaneously via SMS, email, IM and audio formats. Automated messages can be triggered through a web portal, phone call, email or third-party system, and social media sites such as Facebook and Twitter updated. The platform also commandeers Avaya IP phones to act as broadcast speakers and barge in to conversations if needed.
Finally, there’s an open web services API for integration with third-party apps. One Avaya DevConnect member, GeoComm, has done this; it provides geographic information that can be built into notifications to targeted groups, or used to alert someone, when a boundary has been crossed. This works in environments such as supply-chain management, inventory control or security.