North American PBX Market Up in Q2, Infonetics Reports

The North American market for PBX of all types (TDM, hybrid and IP) improved quarter over quarter while the global market declined, according to new data from Infonetics Research.

Specifically, Infonetics’ preliminary analysis of second quarter performance showed the sales of PBX systems in North America were up 5 percent from the previous quarter and up 6.4 percent from a year ago. In contrast, the worldwide market for PBXs totaled $2 billion, down 2.6 percent from the previous quarter and down 1.4 percent from a year ago.

“The PBX market is down slightly on a global basis in 2Q12, both sequentially and year over year, and enterprise generally remain cautious with their spending on telephony equipment,” cautions Diane Myers, principal analyst for VoIP and IMS at Infonetics Research. “While we still expect 2012 to eke out some growth compared to 2011, we have lowered our forecast slightly due to continued weakness primarily in Europe, where many businesses continue to push off spending in an area where existing telephony solutions still get the job done.”

The report, which also looks at market share, found Avaya edged ahead of Cisco by a hair in total global PBX/KTS system revenue. Noteworthy vendors posting growth in the down quarter include Microsoft, Samsung, ShoreTel, and Mitel, all with double-digit sequential growth, the research firm said.

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