EarthLink Inc. has upgraded its myLink self-service customer portal.
Agents’ customers now can access all of their EarthLink Business services through one interface, and take advantage of reporting and management features.
myLink’s Tools section now includes links to Microsoft Exchange 2010 Hosting and VMware vCloud Hosting products. There’s also a new IT services News page with real-time content, including an IT blog. And there’s a usage alert notification widget for colocation customers, a domain checker and ordering tool, and a refreshed online invoice.
EarthLink has added robust, new functionality to myLink this year and plans to continually improve and upgrade the user experience,” said Brian Fink, EarthLink’s executive vice president and CTO.
Some upcoming enhancements, scheduled for later this year, include the integration of more statistics and performance monitoring tools; additional self-service order functionality and service ticket capabilities; and more voice and data management tools.