McGraw Communications this week made good on plans to add managed services to its business model by July 31.
The New York-based CLEC earlier this year hired Geoff Bloss as its first-ever CIO to oversee the augmentation and, on Tuesday, announced the launch of its managed services program.
In June, CEO Frank Ahearn told Channel Partners the goal is for McGraw to operate similar to other MSPs, offering colocation, buying bandwidth and loops, and attaching its own software to all of that so agents and customers have instant access to detailed reporting. McGraw, however, will continue selling traditional products, including POTS and PRIs. And, its managed services will include hosted VoIP, SIP and MPLS without having to rely on underlying carriers.
The first phase of McGraw’s managed services program gives end-users around-the-clock monitoring of the assets and services in their infrastructure; insight into network performance; and notification of fault, remediation and the return of asset functionality. The overall aim is to give customers, particularly those who can’t afford in-house staff, more visibility into their IT services. McGraw can deploy its managed services on the customer’s premise or provision them as Software-as-a-Service.
“The next six months will redefine the range of services that customers can expect from McGraw,” Ahearn said in a prepared statement on July 31. This first step will give customers deep insight into their technology operations and provide a unified view into their technology portfolios. Well now be able to give our customers a view into their service performance regardless of the services and equipment they choose.”