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Survey Reveals Dark Shadow Looms Over IT Outsourcers

Nearly two in three (64 percent) IT professionals believe their IT outsourcer has invented work for profit, while one in three (33 percent) says they trust their outsourcer’s work less than work done in-house.

Those are some of the disturbing findings in a recent survey by Lieberman Software, which says relationships between outsourcers and their customers have reached a real low.

Read on and it doesn’t get better. Forty-two percent of those surveyed said that outsourcing agreements end up costing more than originally planned. Despite these views, 71 percent of companies outsource a significant portion of their IT up from 43 percent of respondents in a similar survey last year.

The fact that 64 percent of people we spoke to think their outsourcers invent work to make more money, shows just how tenuous these relationships are," said Philip Lieberman, president and CEO of Lieberman Software. "On the surface, IT outsourcing may seem an ideal solution for many companies, however it often turns out to be more expensive than planned, and a third of companies admitted they trusted the work done by outsourcers less than work done in-house.”

Nearly 250 IT professionals were surveyed, all of whom were partly or wholly responsible for an outsourcing function in their organizations.


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