CNSG Hires New Managers From Windstream, XO

Master agency Converged Network Services Group (CNSG) has hired two former carrier employees.

Sara Layton comes to the Charlotte, N.C.-based company from USLEC/Windstream. As director of operations, she will run all aspects of CNSG, from retention and service order lifecycle to project management, partner commissions and customer care. CNSG said Layton’s first undertaking will be to implement a new task management and ticketing system.

Next, John Scharwze joins CNSG from Allegiance/XO Communications. He steps in as partner manager and will support all facets of CNSG’s partner program and PartnerXsell’s Branchise partner program. He’ll oversee CNSG’s indirect channel, recruitment, quoting and agent sales support.

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