Your Customers Identify Their Top UC Challenges

Unified communications (UC) is everywhere as a sales and how-to topic within the channel, but your customers still are having trouble with UC.

In a recent survey conducted by CompTIA, 500 IT and business executives identified the following as their top UC challenges:

  • Integrating new UC tools with existing technologies
  • Calculating customers’ return on investment
  • Incorporating mobility, social networking, collaboration and video conferencing
  • Reliability of some UC aspects
  • Specific capabilities that aren’t available

Organizations have a clear vision of what they expect to gain from unified communications greater employee productivity, reduced costs and a means to improve customer engagement,” said Seth Robinson, director of technology analysis for CompTIA. But to get there, significant barriers must be overcome.”

Partners are best equipped to address those issues, particularly since four out of five companies surveyed by CompTIA see value in UC. Large and medium companies, and those with telecommuters, are most bullish on the technology, CompTIA found. Further, seven out of 10 respondents said they would consider a cloud system or managed services model for their UC deployments.

What we are most likely to see is a hybrid approach in many organizations, using the cloud for collaboration and web conferencing, and on-premise infrastructure for data, voice and video,” Robinson said.

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