First Communications Introduces SLAs

First Communications, a regional fiber-based provider, announced Thursday at the X4 Solutions Sales Partner Conference, the availability of service level agreements for its First Connect and Essential solutions. Both services are available for sale through the company’s indirect sales channel.

FirstConnect, which includes ISDN PRI, T1 and high-speed Internet services, provides an SLA network availability of 99.9 percent, as well as provisioning and four-hour Mean Time to Repair (MTTR).

The Essential T1 and Direct Internet Access (DIA) solutions include SLA network availability of 99.9 percent, latency less than or equal to 65ms maximum monthly average, packet loss less than 1 percent monthly average, as well as provisioning and four-hour MTTR.

If any of the SLAs are not met, customers will receive a form of compensation for the portion of services that did not meet the stated SLA specifications in accordance with the terms and conditions of the SLA.

We believe placing high standards on our solutions results in exceptional service to our agents and customers and further demonstrates our mission to provide unprecedented customer care,” said John Musci, First Communications’ chief marketing officer.

First Communications offers high-capacity metro and long-haul fiber network services, and voice and data services, across the Mid-Atlantic and Midwest United States.

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