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T-Mobile Workers Protest Closing of 7 Call Centers

With 3,300 workers at risk of losing their jobs when T-Mobile USA closes seven call centers in June, the Communications Workers of America launched a national campaign Monday to protect those jobs, starting with a rally outside Bellevue, Wash.-based corporate headquarters. 

Participants included CWA members and union and community supporters from the Seattle area. Also joining the rally were T-Mobile workers, including employees from the call centers that are slated to close.

Workers delivered a petition to T-Mobile CEO Philipp Humm with more than 100,000 signatures, calling on him to keep good call-center jobs in the U.S. and to bring back the 6,000 jobs the company has shipped overseas. The delegation also called on T-Mobile to ensure that workers can freely choose union representation without fear of retaliation.

Our state gave T-Mobile millions of dollars to create jobs and what did they do in return? They took the money and now theyre turning their backs on me, my co-workers and our whole community,” said Blake Poindexter, a T-Mobile worker from Frisco, Texas. T-Mobile is putting profit ahead of its workers and costing thousands of workers their jobs.”

"The decision to consolidate our U.S. call-center operations does not reflect a change in our approach to serving customers," T-Mobile USA said in a prepared statement. "Rather, its an outcome of a smaller customer base and low call volumes and a difficult, but necessary measure to optimize our operations so that we can focus on growing our business.”

The seven T-Mobile call centers set to close in June are: Allentown, Pa.; Fort Lauderdale, Fla.; Frisco, Texas; Brownsville, Texas; Thornton, Colo.; Redmond, Ore.; and Lenexa, Kan.


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