Siemens Enterprise Communications on Tuesday took the wraps off the latest version of its unified communications (UC) platform, OpenScape, which will be available in June.
There are several new changes. First, the software now comes with mobile clients for Android and Apple iOS. The clients support VoIP and UC functionality, and work on smartphones and tablets. Siemens added mobility as more organizations confront the bring-your-own-device trend. In fact, according to new stats from a Siemens-sponsored study, 80 percent of endpoints now reside outside of corporate headquarters as distributed and mobile workforces become the norm. Thirty-nine percent of those endpoints were dedicated to remote and branch phones, the report found, followed by mobile phones at 33 percent. In addition, one in three call-center operators work from home.
The ability to collaborate is becoming a prevailing requirement for mobile personnel, so IT support for the use of leading smartphones and tablets is very relevant,” said Jay Lassman, a research director at Gartner. This approach not only enables broader use of the enterprise communications network, but also aligns with the growing desire among people who are already using a preferred mobile device.”
Users also can now share their presence and exchange instant messages with Google or any XMPP-capable system, including UC, social media and collaboration applications. OpenScape UC further contains more than 100 other updates, including:
Video capabilities with active speaker indication and video availability on OpenStage 60/80 devices, and enhanced Fusion integration
Web collaboration with a new Mac OS client and a Microsoft Outlook plug-in
Voice and Management Suite improvements such as enhanced contact center integrated call recording capabilities; pre-configured SIP Service Provider profiles; VMWare readiness and zero touch cloud deployment capabilities that recognize and configure phones from the cloud
Enhancements to provide remote servicing capabilities and greater scalability
Finally, the new OpenScape UC suite supports up to 40,000 users per cluster and up to 500,000 users per system.