Officials in a Wisconsin community of about 10,500 people near Milwaukee are fed up with trying to resolve billing disputes with AT&T for the last several months.
The Village of Sussex claims the telecommunications giant has overcharged it more than $4,000 through unusual fees after renewing a contract with AT&T six months ago.
Village Administrator Jeremy Smith told the Sussex Patch that staff is wasting valuable time contacting a customer-service team that isn’t helpful. AT&T has dismissed many calls or sent them to out-of-state to reps who didn’t know how to fix the problem, Smith told the news organization.
“We have done everything to try and work with them,” Smith said, but to no avail.
AT&T said it plans to resolve the problem.
“In this case with the Village of Sussex, complications related to their billing contract have caused a delay in crediting their account for the overbilling,” AT&T spokesman Jim Greer told the Sussex Patch in an email. “We apologize for that. We are working diligently to correct the issue as soon as possible and get the credits applied to the village’s account.”
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May 22 2018 @ 16:40:08 UTC