Microsoft Dynamics CRM Gets Mobile

Microsoft Corp. today announced that Microsoft Dynamics CRM will release its next service update in the second quarter of this year. This service update will allow customers to access the complete functionality of Microsoft Dynamics CRM on virtually any device with a new cloud-based, cross-platform, native mobile client service for Windows Phone 7, iPad, iPhone, Android and BlackBerry mobile devices.

In todays hyper-connected world, customers need to be able to access their business-critical data on the device of their choice from wherever they are,” said Dennis Michalis, the general manager of Microsoft Dynamics CRM. These advancements, combined with the strength of the Microsoft platform, make Microsoft Dynamics CRM an obvious choice for any business.”

The Microsoft Dynamics CRM Q2 2012 service update also includes enhanced social functionality and new enterprise-class features, and adds multiple Web browser options for users, including Internet Explorer, Chrome, Firefox and Safari, running on PC, Macintosh and iPad devices.

Microsoft Dynamics CRM Mobile will help sales, customer service, marketing and management professionals connect with their customers and each other on multiple mobile devices through a security-enhanced environment.

Using the cloud-based, cross-platform, native mobile client service, customers will be able to sync their information and sales pipelines offline.

Through the power of xRM, the application -evelopment framework of Microsoft Dynamics CRM, customers will also be able to mobilize their extended CRM applications through integration between Microsoft Dynamics CRM Mobile and their existing Microsoft Dynamics CRM environment.

Building on the Microsoft Dynamics CRM November 2011 service update, the new release will include more social capabilities with Activity Feeds that give people the ability to like and unlike status updates, improved status filtering, and the capability to view all statuses relating to a particular record view, which will make it even easier for users to stay on top of all relevant customer information to help them be more productive, the company said.

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