As part of its strategy to shift more of its sales and support to the channel, Mitel Networks Corp. announced Monday the creation of the Authorized Partner Service Program (APSP), which enables Mitel to subcontract with its channel partners to deliver local service and support for Mitel customers that are directly contracted with the UC vendor.
Stan Holcomb, vice president, Global Services Solutions, will run the program. Holcomb came to Mitel from Avaya and is one of several new channel leaders. He leads Mitels global services business including developing services strategy, managing the business, offer and program definition, marketing, commercial packaging and market implementation.
Holcomb said that Mitel will still handle remote resolution for these customers, but all dispatched calls will be outsourced to its channel partners under the new program. He said more than 40 Mitel partners had signed up to participate in APSP.
Under the leadership of new president and CEO, Rich McBee, Mitel put an end to channel conflict in the Communications Solutions business (one of three new line of business organizations). The company has earmarked a small number of accounts that it is retaining, primarily due to leasing arrangements, and turned all other accounts over to the channel.