A one-month span from early August to early September was one to remember or forget for Verizon Communications.
Hurricane Irene, Tropical Storm Lee and their aftermaths downed trees, caused power outages and led to major flooding in states from the South all the way up to the Northeast, putting Verizon behind the 8-ball. But the company now says it has made significant progress” in reducing the number of trouble reports it got after the storms finally pulled away from the East Coast and water levels started to drop.
Verizon got three times as many reports of problems in the Northeast and Mid-Atlantic regions during that time compared to normal.
Before that, striking wireline workers hit the picket lines for two weeks, forcing the company to suspend installation of new FiOS Internet and TV services in those areas so it could focus on repairs, later compounded by the storms. Verizon says its employees have been able to get many of those installations done in the last couple of weeks.
Verizon Wireless, which wasnt impacted by the strike, didnt face many problems as a result of the storm.