ConnectWise Gives VARs, Other Partners, Around-the-Clock Support

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September 13 2011 @ 08:20

ConnectWise has expanded its email and phone support hours to around-the-clock” availability, with the exception of Christmas Day and New Years Day.

Chat support, however, remains the same; that function is available to partners Monday-Friday from 5 a.m.-11 p.m. Eastern, and from 4 p.m.-11 p.m. on Saturdays and Sundays.

“ConnectWise partners know their work doesn’t end at 5:00, and with 24/7 support engineers, we’re ready to respond day or night to any emergency and high-priority issue,” said Earl Provin, ConnectWise director of support services. “With the addition of round-the-clock support from our headquarters in Tampa, our partners can receive world-class technical support whether it’s 2 p.m. or 2 a.m.”

ConnectWise makes software that integrates CRM, sales, help desk ticket and tracking, project tracking, IT service management, SLAs, dispatch scheduling, mobile IT services, and time and expenses. Its new 24/7 support was designed for its VAR, MSP and IT service provider partners.