The Avaya Connect Gold certification demonstrates that the DataVox team now has the skills to help SMBs transform their operations with unified communications, conferencing and collaboration, and contact center platforms. And because so many end-users systems come from multiple vendors, DataVox staff members had to become versed in the technologies offered by other major suppliers, to ensure that theyll work with Avayas hardware and software.
“As a trusted technology partner to more than 7,000 businesses in the Houston area, DataVox customers count on us to keep their business operating at the height of technical innovation,” said Alan Ferguson, president of DataVox.
Avaya Gold-certified channel partners must meet rigorous service delivery and customer satisfaction criteria, develop comprehensive marketing plans and commit to annual revenue quotas.
“Avaya Connect certifications help us ensure that customers have a consistent, quality experience from purchase through implementation and ongoing support,” said John Spiliotis, vice president of U.S. channels for Avaya. “We are very pleased that DataVox has aligned with Avaya to provide the expertise to customers to help us extend our reach.”