As a certified Inova Solutions reseller, Nexus is reselling the companys full call-center reporting product suite, which starts with Inova LightLink middleware. LightLink hooks into the centers automatic call distributor and other internal databases to extract data and prepare it for display. Data is then intelligently displayed on Inova Solutions product suite, which includes call-center digital signage, LED wallboards, agent desktop applications, and custom Web dashboards.
The expertise Nexus has with end-to-end solutions in the call center industry combined with our shared approaches to working collaboratively with customers makes for a perfectly aligned partnership,” said Inova Solutions CEO Pete Sisti.
Using our exclusive NexSteps approach, Nexus starts each customer engagement with a thorough analysis of the customers unique business needs. Were always looking for strong technology manufacturers to partner with to creative innovative solutions for our customers,” said Steven Reese, Nexus senior director of Solutions Management. Adding Inova Solutions to our already robust UC and Collaboration partner ecosystem gives our customers even more flexibility.”
The companies say they look forward to maintaining a strategic, long-term relationship and bringing the call center industry superior products and services.