A survey of more than 5,000 individuals across the United States found that T-Mobile USA is the lowest cost provider among the nations large wireless operators.
But despite that view, a whopping 49 percent of T-Mobile subscribers said they are likely to switch to another provider over the next year, according to a survey released by Aperio CI and conducted by Left Right Research.
Those findings are somewhat consistent with T-Mobiles recent struggles to hang onto subscribers. The Bellevue, Wash.-based company revealed earlier this month that it lost 99,000 customers in the first quarter, more than triple the number of losses in the fourth quarter of 2010 (23,000).
At least some T-Mobile customers do not appear to be thrilled about the companys pending merger with AT&T. The survey found that nearly one in four T-Mobile customers has a negative view of AT&T, the telecommunications titan that has asked U.S. regulators for permission to acquire T-Mobile USA from Deutsche Telekom for $39 billion in cash and stock.
The merger would pair T-Mobile with the nations second largest mobile operator a company that consumers in the Left Right Research survey perceive as the most expensive wireless provider.
While the survey results were not very flattering for AT&T or T-Mobile USA, Verizon Wireless fared well: the nations largest wireless operator received the highest positive views and lowest negative views,” revealed Aperio CI, an expert in telecom data management.
Sprint Nextel, meanwhile, didnt win any awards in the survey, according to Aperio CI.
We commissioned this survey to uncover what consumers really think about the top mobile providers in the US,” said Duffy Mich, CEO of Aperio CI. This survey revealed that there will be an inevitable battle between Sprint, T-Mobile and AT&T while Verizon sits back and wins.”