Research in Motion has confirmed plans to replace roughly 1,000 BlackBerry PlayBook tablets that faced a snag in the initial set-up.
The devices were shipped with an OS build that may result in the devices being unable to properly load software upon initial set-up,” RIM told Crackberry in a statement.
The majority of the affected devices are still in the distribution channel and havent reached customers,” RIM added. RIM is working to replace the affected devices.”
News of the problem first broke when Engadget reported that nearly 1,000 tablets that had been shipped to Staples were faulty and were being recalled. The website compiled a spreadsheet of the 935 alleged serial numbers for the recalled BlackBerry PlayBook units.
RIM said that customers can contact the company for assistance if a customer has received a PlayBook that cannot properly load software.
The BlackBerry PlayBook tablets went on sale last month, and despite less than speculator reviews, beat some analysts expectations for projected first day sales. The company is marketing the devices as business-first, but RIM is also targeting the general public.