8×8 Inc. announced Wednesday the availability of two new plug-ins designed to integrate the 8×8 Virtual Office business phone service with NetSuite and ACT customer relationship management (CRM) software platforms.
With these enhancements, NetSuite and ACT users can increase the functionality of their contact management database by placing and receiving calls directly from their contact records. To place a call, users simply open a contact record and double-click on the phone number, triggering the caller’s desk phone or softphone to ring first and the call to then be initiated. An incoming call to a user’s Virtual Office extension is accompanied by a screen pop containing the caller’s contact record, if present in the CRM database or, if not in the database, contact details for the caller.
The NetSuite and ACT plug-ins, along with previously released Salesforce.com and Microsoft Outlook plug-ins, are available for immediate download at no additional cost to 8×8 Virtual Office subscribers.
The ACT plug-in is compatible with Sage ACT! 2007 and higher on Windows. The NetSuite plug-in is compatible with Microsoft Windows XP or subsequent versions.