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iPhone Survey: AT&T’s Still Dropping Calls, Verizon Isn’t

Despite experiencing dropped calls more than twice that of their Verizon counterparts, AT&T iPhone owners seem to be almost as happy. What gives?

A ChangeWave survey finds that Verizon Wireless iPhone 4 customers are experiencing dropped calls less often than AT&T iPhone 4 customers.

The survey of 4,068 consumers revealed that Verizons iPhone customers experienced dropped calls on their device 1.8 percent of the time over a period of 90 days. By comparison, AT&T iPhone customers reported dropped calls 4.8 percent of the time during the same period.

The survey also asked customers of the four national mobile operators about the frequency of dropped calls on their cell phones overall from the last 90 days.

AT&T ranked last, with customers reporting dropped calls 4.6 percent of the time. Verizon reported the best results (1.4 percent), followed by T-Mobile (2.3 percent) and Sprint Nextel (2.7 percent). 

Before Verizon Wireless began selling the iPhone 4 in February, Apple reportedly redesigned its antenna in response to complaints of dropped calls on AT&Ts network and concerns over the handsets antenna.

But Verizon has only been selling the iPhone 4 for a few months and likely doesnt have the same demands on the network as AT&T.

It remains to be seen how well the Verizon network performs as the number of Verizon iPhone 4 owners ramps up and inevitably puts more pressure on their system,” the Rockville, Md.-based research firm stated. 

The good news for AT&T?

The survey found that customer satisfaction ratings were virtually indistinguishable between Verizon iPhone 4 and AT&T iPhone 4 owners. Eighty-two percent of Verizons customers said they were very satisfied” while 80 percent of AT&Ts customers reported the same level of satisfaction.


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