Telekenex Offers Hosted VoIP Solution

CHANNEL PARTNERS Business-grade IP service provider Telekenex (Booth #1222 at the Channel Partners Conference & Expo) is announcing its comprehensive Hosted VoIP PBX solution is available to channel partners to serve SMB customers.

To help channel partners reach their maximum business growth, Telekenex has dedicated resources to provide complimentary product, technical and sales trainings. The company says all partners can easily be trained and get up to speed on all of the service offerings for its Hosted VoIP PBX solution. 

Telekenex Hosted VoIP solution is a fully hosted and managed PBX solution for SMB customers. Hosted VoIP is designed as a comprehensive and cost-effective solution. Additional services can be seamlessly integrated and delivered as one solution, the company said. These services include Console Assistant, ACD and Call Recording.

  • Console Assistant combines easy call handling and real-time user visibility to effectively manage and route incoming calls. 
  • Automatic Call Distribution (ACD) increases company profitability and customer experience by intelligently route incoming calls through various ring strategies. Additional enhancements include customized music-on-hold, announcements, call overflow, real-time queue status and real-time CDR.
  • Call Recording provides what the company calls a highly effective and affordable way to ensure business operations such as quality customer experience, employee training and legal policy compliance are met. There are two modes to call recording: always-on” or on-demand.”  Each user has its own Web-portal access for playback, search, delete, bookmark, tag and flag calls. 

Telekenex has strengthened its channel focus to capture more SMB business customers with its comprehensive Hosted VoIP solution,” said Joel Ciniero, director of Solution Architecture. With the proper training and new staffing commitments provided by Telekenex, channel partners agents are guaranteed success.”

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