CHANNEL PARTNERS Order Experts is launching its Channel Mobility Services at the Channel Partners Conference & Expo.
Channel Mobility Services are bundled, mobility-based services delivered through a set of custom Web-based solutions solving complex business processes. These services remove the burden on management, the company says, and empower the agent base, allowing the master agency to focus on its core business. Additionally, mobility services educate and support agent channels wishing to increase their customer activation and retention rates.
Specifically, the bundled solutions include:
- Carrier Network Access Includes turnkey order management, contract support, commission tracking and reconciliation. Carriers currently include Sprint, AT&T, Verizon, Clear and T-Mobile.
- Technology Platforms Custom-built access to employee and corporate based Web procurement sites. Includes customer enrollment and carrier migration Web portals. Plus access to self help order management, ticketing, and reporting platform.
- Agent Support Services Access to Order Experts Business Analyst and Project Management personnel. Tier 1 corporate help desk and/or corporate support with employee-based call programs.
- Channel Training and Education Mobility services program training with availability to experienced sales personnel and solution engineers including solution training, case studies and new products.
Order Experts says the Channel Mobility Services offering is provided as bundled solution to help channel partners receive a faster return on investment, thereby bridging the gap when entering the enterprise mobility market. The Channel Mobility Services Program provides for monthly and variable fees based on service selections and tiered based volume sales.