Siemens Enterprise Communications announced Tuesday that it’s expanding its OpenScape UC offerings with packaged solutions aimed at enterprise and midmarket companies, but at price-point consistent with voice-only solutions.
OpenScape UC Server Enterprise is an integrated voice and UC software solution aimed at larger enterprises, but deployable with a single server as a practical starting point for departmental or site-based migrations, as well as highly scalable and redundant multi-server configurations.
OpenScape UC Server Xpress is a voice, UC conferencing and entry-level contact center solution optimized for midmarket customers from 350 to 1,000 users. It is available exclusively through Siemens VARs. It is preconfigured and prestaged for ease of installation by reseller partners.
The new offerings, which are expected to be available during first quarter 2011, are delivered as integrated and packaged solutions to reduce total cost of ownership, complexity and time to implement. They can operate in virtually any existing IT or telephony environment, including IP telephony or legacy PBX telephony environments from Siemens Enterprise Communications, or any other vendor.
In addition, both are based upon Siemens Enterprise Communications flagship OpenScape Voice, OpenScape UC Server and OpenScape UC Suite products. This includes the OpenScape Deployment Server, which provides Auto Phone configuration capabilities, and the Common Management Portal, which allows for the management of solution components.
OpenScape UC Server Xpress includes tools to enable channel partners to improve deployment efficiency and customer service. OpenSmart Customer Data Collection captures customer-specific information such subscriber data, dial plan and routing, and generates a mass provisioning configuration file that is part of the pre-staging of the solution. Plus, a new Web-based community portal for support provides a forum for partners to discuss best practices for customer deployments, and provides access to service and documentation, trouble shooting guides, a hotline for urgent priority requests, and a searchable knowledge base.