Surveys: Companies Expect UC to Extend to Wireless Devices As Mobility Dominates

Mitel Networks Corp., the Canada-based developer of unified communications software, says a recent survey it conducted shows mobile phones will become the workplaces dominant communications device. That means voice virtualization will take on greater importance.

The findings are key to channel partners as they help customers converge their communications networks and business applications. More and more, companies want their voice, messaging, mobility, conferencing and collaboration capabilities available on all devices, and that will become even more relevant as wireless gadgets become the norm among businesses.

Research firm Frost & Sullivan has reached the same conclusion. Analysts say 49 percent of respondents in a recent poll said mobile phones serve as the primary endpoints for business communications.

“Organizations are driving the use of mobile unified communications applications to help reduce cost, enhance mobile worker productivity, enable work/life balance, provide better customer service, reduce travel, and increase collaboration across distributed teams,” said Elka Popova, North American program director of unified communications & collaboration for Frost & Sullivan. “Survey participants indicated that in 2011 they intend to increase their spending across a broad set of communications and collaboration technologies, including mobile devices and applications.”

For its part, Mitel said all of the survey results promote what the companys been doing with its Mitel Freedom platform, which works with any network vendor and extends UC features to any device.

Thats good news for end users, as Frost & Sullivan further said that more than 90 percent of large, and 75 percent of small/mid-sized, companies describe their communications infrastructure as multi-vendor. The trend will continue over the next 24 months at least, the firm added.

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