Siemens Makes OpenScale Global as UC Goes Worldwide

Resellers whose unified communications (UC) customers want help maintaining their platforms without hiring new staff have new options for doing just that.

This week, Siemens Enterprise Communications made its OpenScale Service Packages available worldwide; they can be purchased together or independently. And it doesnt matter whose telephony or UC system a client is using.

A unified communications platform done well is inherently multi-vendor,” said Elizabeth Klingseisen, Siemens Enterprises director of managed services marketing.

Thus, Siemens Enterprise has launched the following:

  • OpenScale Total Care: Provides standard break/fix maintenance with flexible SLAs and options for on-site service, parts replacement, and customizable moves, adds and changes.
  • OpenScale Proactive Support: Handles day-to-day activities including closed-loop fault monitoring, back-up and restore, and service level reporting. It also includes options for user assistance, remote moves, adds and changes, and cost management. 
  • OpenScale Advanced Performance: Gives customers complete visibility into network functions including QoS and performance monitoring. Users can define their own monitoring thresholds according to individual risk tolerance.
  • OpenScale Active Monitoring: Sold only through channel partners, Active Monitoring lets partners add voice, server, network and application monitoring on top of existing service agreements with customers. Its meant for resellers that dont already offer monitoring or incident response. Plus, taking advantage of Siemens Enterprises network operations center and other back-end resources, partners can handle more fixes remotely. On top of that, said Glenda Kiddoo, services portfolio manager, Siemens collects all alarms and sends them to the partner.

Partners can keep the Siemens Enterprise brand when selling the OpenScale packages, or white-label them. There also are versatile billing models, from each month to each year. Margins vary depending on how much partners want to shoulder themselves. Siemens Enterprise sells OpenScale to partners at a discount, so margins arent set in stone.

Some ideal customer segments for OpenScale include utilities, government and financial services.

Any customer implementing a new unified communication solution or migrating to SIP is a key customer to target because they are going to require a new skill set to maintain and manage that,” Klingseisen added.

Donald Court, indirect channel portfolio manager for Siemens Enterprise, agreed.

The whole concept as we move into the unified communications space is for all customers to have the same ability from a support standpoint,” he said. We tried to make this as flexible as possible.”

OpenScale has been sold in North America since last November but companies with global operations now can take advantage of the services.

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