As the economy remains somewhat stagnant in terms of job growth and optimistic outlook, theres one area projected to record increases: applications-based VoIP.
Research firm In-Stat has found that businesses from the SOHO to the enterprise plan to boost their applications-based VoIP spending by almost 60 percent over the next five years. On the whole, VoIP spending should rise by 52 percent from 2010 to 2014, In-Stat said.
That change will come thanks in large part to the SOHO market, which will decrease its wireline voice expenses by 6 percent over the next four years. Meanwhile, the biggest lever for VoIP spending will come from the professional services, and health care and social services markets.
Other sectors that will see lower wireline voice spending include mining and retail theyll fall 8 percent and 5 percent, respectively, over the next five years.