Vendors Continue to Align Around Microsoft Lync 2010

A continuing number of IT and communications vendors are announcing interoperability with or products for the next generation of Microsofts Office Communications Server, renamed Lync Server 2010.

AudioCodes announced its Mediant 3000 and Mediant 1000 enterprise session border controllers are certified interoperable with Microsoft Lync Server 2010 and Microsoft Office Communications Server R2 when used in conjunction with Verizon Business SIP trunking service.

Using the AudioCodes enterprise session border controllers customers can securely connect their Microsoft UC environment to Verizon Business SIP trunking services, as well as to other SIP trunking service providers worldwide. The certification confirms interoperability and feature transparency between the Microsoft system and the SIP trunking service.

ISI Telemanagement Solutions announced that its Infortel Select call reporting and telecom management software is fully compatible with Microsoft Lync Server 2010. Customers using Lync Server 2010 will be able to use Infortel Select to monitor and report on all communications activities to allocate costs, optimize their voice network, monitor adoption of their new technologies and improve employee productivity, the company said.

Ultimately, Infortel Select users will be able to create detailed dashboards and reports that let companies document communications activities, optimize their voice network and manage the use of unified communications in their enterprise. This will allow them to take full advantage of the innovative features in Lync Server 2010,” said Mitchell Weiss, director of product strategy at ISI.

AltiGen Communications, meanwhile, announced MaxCS Contact Center for Microsoft Lync Server 2010, a contact center management platform offering automatic call distribution, skills-based routing, IVR, call recording and advanced reporting.

Included in MaxCS Contact Center for Lync will be:

  • ACD and Skills-Based Routing Engine, a software-based solution for five to 500 agents and 64 workgroups per application server. The engine includes support for integrated interactive voice response, remote agent management and simultaneous logons to multiple work groups
  • MaxAgent Unified Desktop Client, which integrates with Lync clients for a seamless contact center experience for workgroup agents. MaxAgent provides real-time personal and workgroup performance statistics, queue monitoring, CRM integration, workgroup logon/logoff and workgroup voice mail
  • MaxSupervisor, a feature-rich desktop tool for call center supervisors to effectively manage their workgroup queues with real-time workgroup and agent performance reporting, silent monitoring, supervisor coaching, barge-in capability and customized queue alerts
  • Call Recording, a full-time, centralized solution for workgroup agents 

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