Study Reveals SMB Pain Points in Cloud Adoption

A recent survey by Sage North America identifies the three biggest areas of concerns affecting cloud-based application adoption by small and midsize businesses.

Software-as-a-Service: Managing Benefits for SMBs,” identifies organizational issues, technology considerations and operational skills as three of the most critical areas affecting SaaS or cloud-based business application adoption by small and midsize businesses.

To benefit from cloud-based applications, companies must put an emphasis on:

  • Organizational issues Organizational issues and people continue to provide the majority of obstacles to successful SaaS implementations, according to the survey. Training beyond simple how-to” instruction will aid adoption
  • Technology considerations Effective management of internal IT resources and/or external implementation partners is critical, since in most cases SaaS solutions must link with existing business systems
  • Operational skills IT skills will shift from software development and upgrading skills to systems integration knowledge. Also, financial management considerations must change as budgets shift from capital expenditures to operational expenditures.

Our 2010 survey research indicates that CRM is one of the top five cloud-based applications being adopted by SMBs today, and is expected to lead SaaS adoption and deployment for SMBs through year-end 2012,” said Robert McNeill, vice president of Saugatuck Technology, which authored the survey on behalf of Sage. Earlier this year, Saugatuck released the companion study, Software-as-a-Service: Managing Key Concerns and Considerations,” which found security, data integrity and customization to be top deployment concerns of SMBs.

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